Shipping & Returns

We want receiving your 20 Years order to feel as considered as the pieces inside it. Below you’ll find everything you need to know about shipping, returns, exchanges and damaged items.

Shipping

20 Years currently ships within the United States.

Orders are fulfilled from our warehouse in Texas.

Complimentary shipping

We offer complimentary standard shipping on U.S. orders of $200 or more.

For orders under $200, available shipping options and rates are shown at checkout.

Delivery

Most U.S. shipments typically arrive within 2–4 days after leaving our warehouse, depending on the destination, carrier and conditions in transit.

This is an estimated transit time rather than a guaranteed delivery window.

Once your order ships, you’ll receive a shipping confirmation with tracking information so you can follow its journey.

Returns

We hope your 20 Years pieces feel right from the moment you open the box. If they don’t, we offer complimentary returns within 30 days of delivery on eligible U.S. orders.

To be eligible for a return:

Items must be in new, unused condition.
All original packaging must be included.
Collars may be tried on indoors to check the fit.
Collars or other items showing signs of wear, outdoor use, damage, odor or alteration cannot be returned.

There is no restocking fee.

If you paid for shipping on your original order, that shipping charge is non-refundable.

Returning The Bond Set

The Bond Set is sold as a complete set and must also be returned as a complete set.

A Bond Set return must include the collar, bracelet and the matching pet and human charms originally included with the set.

Individual components from a Bond Set cannot be returned separately for a partial refund.

Exchanges

Need a different collar size or color?

We offer one complimentary size or color exchange per eligible order, subject to product availability.

Returned items must meet the same condition requirements as a standard return.

If your preferred replacement is unavailable, we’ll work with you on the available options.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery and include your order number and photos of the item.

We’ll review the issue and, when applicable, arrange the replacement or return at our expense.

Refunds

Once your return arrives at our warehouse, we’ll inspect it to make sure it meets the return requirements.

Approved refunds are processed to the original payment method within 5 business days of receiving and inspecting the return.

Your bank or card provider may require additional time before the refund appears on your account.

Original shipping charges, when applicable, are not refundable.

One-Year Warranty

20 Years products are covered by a one-year warranty against manufacturing defects.

The warranty may cover manufacturing-related issues with components such as clasps, connectors or hardware.

It does not cover:

Normal wear and tear
Scratches or cosmetic wear
Natural wear to finishes over time
Damage caused by chewing, pulling, accidents or improper use
Lost charms or other lost components
Damage caused by alterations or unauthorized repairs

If you believe your item has a manufacturing defect, contact us with your order number, a description of the issue and clear photos so we can review it.

Starting a Return or Exchange

To start a return, exchange or warranty request, contact our customer care team and include your order number and the reason for your request.

For damaged or defective products, please also include clear photos of the item.

Once your request has been reviewed, we’ll send you the next steps.

We design 20 Years pieces to stay part of your shared journey for a long time. If something about your order isn’t right, we want to know — and we’ll do our best to make it right.